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Most Frequently Asked Questions
- 1. Are these genuine OEM Ford parts and accessories?
- 2. Does FordPartsGiant.com accept phone, fax, live chat or email orders?
- 3. How long does it generally take for an order to be processed and shipped out?
- 4. If I select an Overnight shipping option, will my part(s) ship out the same day I place the order?
- 5. What is the Parts Question Guide and how do I use it?
- 6. Why was I informed that a part I purchased on your site is discontinued/backorder?
- 7. How can I check my order's status?
- 8. Why is my shipping address required to be on file with my credit card company?
- 9. Why do I need to contact FedEx Cross Border for my order status if I placed my order on your website?
- 10. If the returned part does not meet the return policy, what happens next?
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